Your Sales, Service, and Ownership Questions, Answered

MetroWest Acura dealership in Framingham, MA featuring the Acura MDX and RDX lineup for MetroWest Massachusetts drivers

If you're comparing Acura models, sorting out your financing options, or looking for a service center for the Acura you already own, this page covers the questions the MetroWest Acura team hears most often. Specific answers for this location.


Location and Hours


Where is MetroWest Acura located? +
MetroWest Acura is at 500 Worcester Rd, Framingham, MA 01702, on Route 9. The dealership serves drivers from Framingham, Natick, Ashland, Southborough, Wayland, Sudbury, Holliston, Hopkinton, and the broader MetroWest region. Current sales and service hours are on the contact page, which reflects any seasonal or holiday adjustments.

Models and Features


What Acura models are available at MetroWest Acura? +
MetroWest Acura carries the full Acura lineup, including the RDX, MDX, TLX, Integra, and the new ADX. Browse current availability on the new vehicles page.
What is the difference between the Acura RDX and the MDX? +
The RDX is Acura's compact SUV, built around a turbocharged 2.0-liter engine and available with SH-AWD. It seats five and is well-suited for daily driving and weekend use. The MDX is a larger three-row SUV with a 3.5-liter V6, more cargo space, and available seating for up to seven. The MDX is the stronger choice for families or buyers who regularly carry more passengers. Both are available with SH-AWD for year-round traction on Massachusetts roads.
How does Acura's Super Handling All-Wheel Drive (SH-AWD) work, and which models offer it? +
SH-AWD is Acura's torque-vectoring all-wheel-drive system, which distributes power independently to each rear wheel to improve cornering stability and traction. Unlike conventional AWD systems that simply split power front to rear, SH-AWD can send more torque to the outside rear wheel during a turn, sharpening the vehicle's response and reducing understeer. SH-AWD is available on the RDX, MDX, TLX, and MDX Type S. It is standard on Type S variants. See available SH-AWD configurations here.
What technology and driver-assistance features come standard on new Acura vehicles? +
Every new Acura includes AcuraWatch, the brand's suite of driver-assistance technology. Standard features include collision mitigation braking, road departure mitigation, adaptive cruise control with low-speed follow, and lane keeping assist. Most models also include wireless Apple CarPlay and Android Auto integration, a dual-screen infotainment setup, and available ELS Studio premium audio. View the full feature breakdown by model here.
What is the new Acura ADX, and how does it fit into the Acura lineup? +
The ADX is Acura's newest entry-level SUV, positioned below the RDX in the lineup. It targets buyers who want Acura's design language, technology suite, and brand quality at a lower price point. The ADX fills a gap for buyers who find the RDX too large or want to enter the Acura brand with a smaller, more affordable SUV. Check current ADX availability here.
How does the Acura Integra compare to the TLX sedan? +
The Integra is a five-door liftback with a sportback body style, available with a six-speed manual transmission, and tuned for driver engagement at a more accessible price point. The TLX is a traditional sedan with a longer wheelbase, more rear passenger space, and a more premium-leaning interior. The TLX Type S steps up further with a 3.0-liter turbocharged V6 and standard SH-AWD. If driving character and value are the priority, the Integra is worth a test drive. If rear-seat comfort and a quieter highway character matter more, the TLX is the stronger fit.

Service and Maintenance


Does MetroWest Acura offer complimentary pick-up and delivery or loaner vehicles for service? +
Yes on both. MetroWest Acura offers complimentary service pick-up and delivery, so your vehicle can be collected from your home or office and returned once the work is complete. Service loaners are also available with any service visit. Learn more about the service center here.
Does MetroWest Acura offer service financing options? +
Yes. MetroWest Acura offers financing for service and parts through the service center. This covers repairs, maintenance work, and genuine Acura parts and accessories. Details are on the service and parts financing page.
Can I order genuine Acura parts and accessories through MetroWest Acura? +
Yes. The parts department at MetroWest Acura stocks and orders genuine Acura components. Using genuine Acura parts ensures a proper fit and maintains your vehicle's warranty coverage. Visit the parts center here.
How do I schedule a service appointment at MetroWest Acura? +
Appointments can be scheduled online through the service scheduler or by calling the service department directly. Current service hours are on the contact page. Schedule service here.

Financing and Trade-In


Can I get pre-approved for financing online at MetroWest Acura? +
Yes. MetroWest Acura's online finance application is available through the finance center and can be completed before your visit. Pre-approval allows the finance team to prepare options in advance and moves the in-store process along faster. Apply here.
How does the trade-in and instant cash offer process work at MetroWest Acura? +
MetroWest Acura uses an online instant cash offer tool to provide an estimate for your current vehicle based on its condition, mileage, and current market values. The offer can be started online before your visit. Get your trade-in estimate here.
Does MetroWest Acura offer vehicle protection plans? +
Yes. MetroWest Acura offers vehicle protection plans that extend coverage beyond the factory warranty. These plans cover a range of mechanical and electrical components and can be structured to fit different budgets and ownership timelines. Details are on the vehicle protection plans page.
What lease and financing offers are currently available at MetroWest Acura? +
Current lease and financing offers vary by model and are updated monthly. Acura incentive programs, regional offers, and loyalty rates for returning Acura owners are included where applicable. The latest offers are on the new specials page.

About the Dealership


What is the Acura Certified Pre-Owned program, and how rigorous is the inspection process? +
Every Acura Certified Pre-Owned vehicle must pass a 182-point inspection and a vehicle history report review before certification. Eligible vehicles are under six years old with fewer than 80,000 miles. Each certified vehicle comes with a limited warranty covering 24 months beyond the original new-car warranty, up to 100,000 miles, plus powertrain coverage extending to 7 years or 100,000 miles from the original sale date. Roadside assistance is included. Browse current certified pre-owned inventory or learn more on the CPO overview page.
Does MetroWest Acura offer the Acura Used Car Purchase Program for vehicles of other makes? +
Yes. MetroWest Acura participates in the Acura Used Car Purchase Program, which allows customers to sell their current vehicle to the dealership regardless of make or model. Details on the program are on the Acura purchase program page.
What community organizations does MetroWest Acura support? +
MetroWest Acura maintains an active community partnerships program supporting a wide range of charitable causes across the MetroWest region and New England. Partner organizations include the American Heart Association, Dana-Farber Cancer Institute, Make-A-Wish Foundation, ALS Association, and Autism Speaks, among many others. Information on the dealership's community involvement and how to submit a charitable contribution request is on the community partnerships page.

Still have a question?

The team at MetroWest Acura is here. Browse inventory, schedule your next service, or reach out directly and we will get back to you.